Shipping & payment conditions

Deliveries are possible only to addresses in Germany, Belgium, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Sweden, Slovakia (Slovak Republic), Slovenia, Spain, Czech Republic, Hungary, Austria and United Kingdom.

Standard Shipping for domestic German and supplies to other European countries

By default, we will ship by DHL.You therefore benefit from fast delivery times, the possibility of delivery to a DHL packing station (only for Germany - not for payment via PayPal available) and a seamless online tracking.


* The cash on delivery is only possible with cash and for invoice amounts up to 2500 euros.
** Payment by PayPal no shipping to DHL packing station is possible.

 
Delivery through DHL with Ident-check and proof of age
The receipt of the packet must be acknowledged with the deliverer. The delivery of the shipment takes place after an ID card-based identity and possibly age check to the recipient. DHL provides to on Saturday compared to many other transport companies. If upon delivery nobody to be present, the delivery usually at a receiving legitimate neighbors or on the next DHL office (for a separate order by the buyer) is. There you can pick up the delivery within 5 business days after the identity and age verification.
 
Alternatively, you can have it delivered the order with payment in advance (for reasons of fraud prevention is no delivery to packing stations if paid via Paypal) in Germany to a DHL packing station (single sign-on required). In many cities, this is now available. This service is offered exclusively by DHL and represents a good alternative if you are rarely at home and no one can accept the consignment. At the packing station you can pick up a stored broadcast around the clock. Alternatively, select the shipment to another delivery address. When ordering please their DHL account number in the address field "company" and the number of the packing station in the address field "Street Address". For details, refer to the website of DHL.

Should there be a delay, you will always receive an email with information and the expected delivery date. So you are always informed about the current status of your order. After successful processing of your order you will receive an automated shipping confirmation with the DHL parcel number by e-mail, so that you can always be informed about the current location and shipping status of your package online.

International shipping
The shipment in the following countries: Germany, Belgium, Denmark, Estonia, Finland, France, Greece, Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Norway, Poland, Sweden, Slovakia (Slovak Republic), Slovenia, Spain, Czech Republic, Hungary, Austria and United Kingdom.

Self pickup
Can be ordered through the online store and products can be pickup at our firm adress. Then you just select when shipping "self pickup". In this case, are no shipping or handling costs. The goods are then directed to collect and reserved for you. If the order is complete, we will notify you via email and on request at the specified phone number by phone. Payment must then be made for collection in cash on the spot. The pick-up is at the Amcom GmbH & Co. KG, Leingartenstraße 11, 84140 Gangkofen, Germany at the indicated below schedule: 9:00 - 15:00, and possible non-business hours by appointment.

Delivery when paying in advance
Payment is in advance usually by SEPA-payment. The data necessary for payment via bank transfer you will receive our "order confirmation", which we will send you an e-mail. The ordered goods are provided stock, been dispatched after receipt of your payment on our account. Should a delivery not be possible in the short term, the possibly already transferred will be refunded immediately upon request. Please note that in our account 1-3 working days required, the duration of the transfer until payment is received.

Delivery with payment by Sofortüberweisung:
We also offer payment by Sofortüberweisung and we get the credit transfer directly. This accelerates the entire order process. All you need is the account number, bank code, PIN and TAN. Via the secure, not accessible to vendors payment form of Sofort AG provides sofortbanking automatically and in real time a transfer in your online bank account. The purchase amount is transferred instantly and directly into the bank account of the merchant. sofortbanking For choice of payment will open at the end of the ordering process, a pre-filled form. This already contains our bank. Moreover, the transfer amount and the purpose are displayed in the form already. You need to choose the country where you have your online banking account and enter the bank code. Then enter the same data as when registering for online banking a (account number and PIN). Confirm your order by entering the TAN. Right after you receive confirmation of receipt. Basically, use sofortbanking as payment every Internet user if he has an unlocked online banking account with PIN / TAN procedure. Please note that a few banks the immediate transfer is not yet available. For more information if your bank supports this service, please visit: https://www.sofort.com
If you are not familiar with Sofortuberweisung, learn more here: https://www.sofort.com

Delivery with payment through PayPal/PayPal Express
Payment is by PayPal / PayPal Express. With Paypal, it is possible by credit card, debit card or pay by invoice. With the payment "PayPal account" You pay the invoice amount directly to PayPal, the corresponding information can be found on the invoice and conveyed to them by PayPal email payment confirmation.

After the order you will be redirected to the website of PayPal and can enter the data required for the payment there. The duration of payment varies from one minute to 5 days, depending on whether you at PayPal customer have long or have recently opened a new account and a unique verification by PayPal is still pending.
Is the payment confirmation from PayPal received, your order will be processed and shipped as soon as possible. If you are new to PayPal, learn more here: http://www.paypal.com

For reasons of fraud prevention is the order for payment by PayPal to € 5000, - for orders from Germany and for orders from abroad to € 3000, - limited. With a higher order must be carried out to identify and test the transmission of a copy of the identity card by fax or email. Please note in this context, the following information and necessary requirements:
  • The PayPal payment address (email address) must be identical to the specified in the order process email address, otherwise further processing only after matching and verification carried out.
  • The delivery address must match the address data provided by PayPal, a different delivery address is confirmed by PayPal possible (you change the shipping address in your PayPal account and send us the change of address confirmation).
  • Shipping to DHL packing station is not possible
  • Delivery abroad is possible only to those forwarded by PayPal address
Delivery and payment on delivery
Payment is by cash on delivery at the delivery by DHL. The delivery of the shipment takes place after an ID card-based identity and possibly age check to the recipient. Please note also that you have enough cash in the house during the delivery. The deliverer does not accept EC cards or credit cards.